Delivery Time: 12-72 Hours

Price: $ 6.9

Service Time Info: Service time changed from 1-48hrs to 12-72hrs from submission time.

  • Average time 48 Business Hours, 
  • Service open Tuesday thru Saturday: from 8:30AM to 5:30PM CST
  • Sunday: No processing.
  • Monday: No processing.

Please verify that you have the Device Unlock app on your device, connect to Wi-Fi and press Permanent Unlock. If you get the message  “Unlock Failed" or “Not Eligible for Unlock" then your phone will be unlocked with this service.

If get any error messages like "Communication error", "Unable to connect to the server" or "Server not respondingplease try again later”, DO NOT submit your order as it is not supported for unlocking. NO Refund with either of those error messages.

Once the unlock request is processed, you need to

1. Connect your phone to WiFi
2. Go to play store and install "Device Unlock" app from MetroPCS
3. Open app and select "Permanent Unlock"
Phone will check status from server and reboot

This will work for Android devices that support the MetroPCS Mobile Device Unlock app

Trouble Shooting: Please visit our Knowledge Database before contacting live support:

Verification Policy: After the unlock it it's still not working properly please follow this.

You must submit a ticket on your account, after we have received your ticket we will reprocess the unlock and reply back to your ticket alerting you to retest the device. Then it's good to reset the device and retest. If the device is still not working please reply to your ticket and we will get your refund.

This service DOES NOT require a video for refunds!